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What is your return policy?
Are your products new or factory reconditioned?
How long does it take to process and ship orders?
How do I track my packages that have been shipped?
Which shipping method do you offer?
What is the delivery time for orders?
Can I use my UPS/FedEx account to ship orders to my customers?
What is Reconditioned?
What if I want to get my product shipped faster?


What is your return policy?
We guarantee against manufacturers' defects for 30 days from the date of the delivery on all products except for items listed in the Exception Section. Products with Manufacturer Warranties which exceed 30 days, may be returned directly to the manufacturer according to their instructions. All returns/exchanges must be made within 30 days of receipt of the merchandise. Merchandise must be in original factory condition, and must include all original packaging materials, warranty cards, manuals and accessories. Exception Section - Items Not Covered Under this return policy: Olevia brand TVs - are covered by Manufacturer's warranty. New Olevia TVs come with one year Manufacturer's warranty, serviced at Customer's location. Reconditioned Olevia TVs come with 90 days Manufacturer's warranty, serviced direct with the manufacturer. You need to register with Olevia within one month of the purchase to be eligible for warranty coverage. Gaming (includes Brand New consoles and games for all different types of systems): All of the gaming comes with Manufacturer's warranty unless specified otherwise in the description section of the item. If the item is defective customer will need to contact Manufacturer. If the item is unwanted and was not open, this item may be returned to us per our "Unwanted Returns" section. Items may be returned only with prior authorization. All shipping and handling fees are non-refundable with an exception where Infiniti Media Solutions has made an error by shipping and incorrect item to the customer. In this case, buyer must contact Infiniti Media Solutions to obtain a return label or request a merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Infiniti Media Solutions must be informed of the receipt of incorrect merchandise within a week of the delivery. Unwanted Returns: Unwanted product returns will be subject to a 20% restocking fee and must have a Return Merchandise Authorization number (RMA#). Merchandise must be in the unused condition only. Refused Delivery: Returns falling under this category will be treated as “Unwanted Returns”, consequently they will be subject to a 20% restocking fee. The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Defective Items: A customer must return merchandise at their expense within 30 days from the date of delivery with prior Return Merchandise Authorization number. If an exchange is not requested at the issuing time of the RMA and automatic store credit will be applied once merchandise is returned back to the warehouse. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the Member at their expense. All reimbursements are done in the form of a company credit which can be used towards new orders. Buyer may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card. What is your return policy on Cell Phones And Cells Phone Accessories? This policy is applicable ONLY to the return of cell phones and cell phone accessories. This policy will not apply to any other merchandise in the product catalogue provided to you (the customer) by Infiniti Media Solutions . Cell Phones Information: GSM vs CDMA and Frequency concerns. Infiniti Media Solutions tries to provide the best quality of support for our members, and with the large variety of cellular phones we offer, there are some factors you should be aware of. A large part of our cellular inventory consists of GSM phones. Some GSM (Global System for Mobile Communications) providers include Cingular, Tmobile, AT&T, etc… A GSM network differs from a CDMA (Code Division Multiple Access) network in several ways, the easiest to distinguish by being that a GSM phone requires a SIM card (which is not included). SIM cards can be obtained from your provider. When purchasing a GSM phone you should take into consideration which bandwidth frequency is available in your area. Please contact your service provider for assistance. The frequency coverage depends on the area and your service provider. GSM cellular phones only run on 4 possible frequencies, 850/900/1800/1900. Quad Band phones can run on all 4 frequencies, Tri Band phones will only work on 3 out of the 4 frequencies, and Dual Band phones will only work on 2 out of the 4 frequencies. 850/1900 are US frequencies, and 900/1800 are international frequencies. The majority of our Tri Band phones are 900/1800/1900 which means they work internationally as well as on a US 1900 frequency (850 frequency will not work). Please check with your provider for details on the frequency in your area prior to placing your order. Phones returned due to frequency issues are subject to approval and a 20% restocking fee. All phones intended for use with carriers other than GSM networks are marked accordingly. As the majority of phones we offer are international models, and are not assigned to one specific carrier, unless marked otherwise, the GSM phones can be used on any GSM network: Cingular, Tmobile, AT&T, etc… However for best service from your cellular phone, the above frequency regulations must be observed. *Cell phones which are marked as unlocked ( being international phones ) are not capable of working on the internet. They are not enabled to browse the internet and will not be able to access it. Infiniti Media Solutions also provides you with certain CDMA and IDEN phone models which work with the provider specified ion the item description. All phones intended for use with CDMA and IDEN networks are specifically marked. PLEASE NOTE: All cellular phones are sold as is and do not include manufacturer warranties. Please refer to the return policy for further information. Without exception, no item may be returned without prior authorization in the form of an RMA number provided by customer service at Infiniti Media Solutions. Important Notice: In the case of a return without prior authorization from Infiniti Media Solutions : the item in question will either be shipped back to the customer at their expense, or at the customer’s request Infiniti Media Solutions may elect to accept the item back with a restocking fee of 50% of the total merchandise value. DOA cell phones: For the return of any Dead On Arrival cell phone Infiniti Media Solutions must be notified within 7 business days of the receipt of the merchandise. This type of return may come back only for exchange without exception. All shipping and handling fees are non-refundable with an exception where Infiniti Media Solutions has made an error by shipping and incorrect item to the customer. In this case, Member must contact Infiniti Media Solutions to obtain a return label or request merchandise pick up. Once item is returned back to the warehouse a correct replacement unit will be shipped out or store credit issued for the full amount of the order if the correct unit is unavailable. Infiniti Media Solutions must be informed of the receipt of incorrect merchandise within a week of the delivery. In addition the incorrect item must remain in its complete original condition, be unused, and at the point of return contain all of the items originally included in the shipment pertaining to all accessories protective coverings and packing materials. Unwanted items will be subject to a restocking fee of 20% and must be in their original condition and appear unused. All protective covering and accessories must also be included in the original packaging and be in original condition never having been removed. Refused Delivery: Returns falling under this category will be treated like unwanted returns and will consequently incur a restocking fee of 20% . The customer will also be responsible for the return shipping cost incurred by the action of refusing the delivery. Consequently, a store credit will be issued less 20% restocking fee of the value of the merchandise and less shipping and handling fees both ways. Please note: The cell phones represented on Infiniti Media Solutions are international models and will hold no manufacturer warranty. Select models may be taken to a nearby manufacturer service center to be serviced at the recipient’s expense. If the return has been received to our warehouse after 30 days from the original day of the receipt of the merchandise, it will be sent to the buyer at their expense. All reimbursements are done in the form of a company credit which can be used towards new orders. Buyer may request a refund back to the credit card in which case a 5% credit card processing fee will be deducted from the total amount of the refund. Refunds may take 3 to 5 business days to post back to the credit card.

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Are your products new or factory reconditioned?
If the item is factory reconditioned you will see (R) next to the model number. If there is no (R) next to the model number the product is brand new. Products that are reconditioned by the manufacturer have been tested to meet quality specifications, some items come with 90 days manufacturer's warranty. The warranty is serviced direct.

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How long does it take to process and ship orders?
All orders are processed and shipped within 1 to 2 business days.

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How do I track my packages that have been shipped?
Once the package was shipped a tracking will be posted in your account. You will also receive an email notification.

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Which shipping method do you offer?
FedEx Ground, FedEx Saver, FedEx 2nd Day Air and FedEx Next Day Air are the available shipping options. USPS is used to ship orders to PO Boxes only.

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What is the delivery time for orders?
The delivery time depends on the shipping method selected and your destination. Please refer to FedEx time in transit information for each shipping option.

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Can I use my UPS/FedEx account to ship orders to my customers?
We apologize, but Infiniti Media Solutions does not offer this service.

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What is Reconditioned?
When you are shopping for consumer electronics or computer related products, chances are you've seen products labeled as refurbished, remanufactured or reconditioned. All three terms mean the same thing, and they refer to the product being returned in less than 30 days, sent back to the manufacturer to be inspected, tested, repackaged, and then resold. Most refurbished products have been sold, lightly used or not even used at all, and then returned. "Once an item is opened, it can't legally be sold as a new product. Often returns are sent back to the manufacturer to be refurbished. But sometimes a merchant's contract with the manufacturer doesn't allow returns or only allow so many. In that case the merchandise may go to a company known as a refurb house which cleans the items, checks them out and packs them in new boxes with manuals and accessories. If you've ever returned a product at a big box electronics store within the 30 day return policy, the returned product will most likely go through this process and resold as refurbished. Rest assured refurbished products are not defective and are tested to be in perfect working condition. Best yet, refurbished products sell for anywhere between 20% - 60% off the normal retail price of the product. With the refurbished products a $50-$60 billion dollar industry, refurbished products are a legitimate saving money option that many people consider. Even giving somebody a refurbished product isn't considered taboo. If you think about it, the receiver is receiving more bang for the buck!

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What if I want to get my product shipped faster?
If you would like to get your product shipped using a faster service like next day air, then please email us and we will send you further instructions on the extra shipping charges. The extra charges must be paid prior to shipment.

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Last Updated: 19 May 2008 07:02:40 PDT home  |  about  |  terms  |  contact
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